What You Don’t Measure You Don’t Manage: Taking the Guess Work Out of FM Performance

This is an excerpt from a Facilities Management Journal article.

At a recent breakfast briefing held at the Royal Institute of Chartered Surveyors (RICS) HQ to discuss the benefits of benchmarking FM performance, the very clear message from the speakers was “What you don’t measure you don’t Manage”.

According to the event speakers, the implication of neglecting to measure, is, at best, that you are not in a position to outline ways of improving your performance, at worst, your decision is a guess which can simply end up costing your organization more money.

Whether you are using in-house or a third party FM provider, the need to benchmark remains the same. It allows you to identify the value for Money you receive from your FM provider or to develop the business case to make any internal investment.

During the event all the speakers had a variation on the same message, to drive up standards and drive out inefficiencies you had to first know your current status, which means measure how you are currently performing. This also allows you to identify your objectives and formulate your strategy for delivering on your objectives.

The full article is available at fmjdata.com.