This is an excerpt from a Today's Facility Manager article.
The cleaning industry has become somewhat more efficient with operations and keeping costs down in the last two years—and in the wake of an improving economy—a tone of cautious optimism is apparent. This is according to the 2013 Cleaning Industry Insights Survey from P&G Professional™.
According to survey respondents, cutbacks on luxuries have been reduced and pressures have eased. However, loss of business and customer dissatisfaction are the leading causes of worry, keeping key decision makers on their toes to ensure continued improvements and efficiencies.
The survey results were based on the responses of more than 400 cleaning industry professionals and key decision makers across healthcare, food service, commercial, and hospitality sectors. This study follows the inaugural survey which was released in late 2011.
The full article is available at todaysfacilitymanager.com.
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